Refund Policy

realistic results

60 day money back guarantee policy

PRINCE FX EA claims realistic results and we have a great after sale support and therefore your purchase is covered by our no hassle, 60 day money back guarantee policy.
We are very confident in the programs and services sold through our site; however your satisfaction is our number one priority. If for any reason at all you are not 100% satisfied with your purchase based on performance, just let us know within 60 days and we’ll provide you with a prompt, hassle free refund.
If you did not receive a download link or email regarding the product you purchased, you may contact us immediately through email other means available on our website.
Or if you need any kind of support from the seller, please also notify us about on timely manner.
You can contact us anytime through our support desk here between the hours of 12pm to 12am and 4pm to 10pm Saturday to Sunday.

We make every effort to reply your email inquires within 24hrs Monday – Friday (excluding holidays), however in periods of high demand, if may take a little longer to receive a response.

You can help to ensure a speedy reply by including the following information with your request:

  • Your first and last name.
  • Your email address.
  • Your Ac Number & Investor Password.
  • The reason for requesting a refund or transfer of license.

Cancellations:

Please note that if you decide to cancel or refund your purchase within the period of warranty, all logins and memberships will be deactivated and any products downloaded should be deleted from your computer.

journal and expert history

a complete account history

If you would like to transfer your purchase or to submit a refund request, Please provide us  the product serial number, ownership details, date of purchase, a complete account history, journal and expert history on your MT4 for the particular account through email. The email should be sent from the same email Address what you had been using to communicate with princefxea.com

Please allow up to 72hrs for our customer support team to review your details and process your refund or transfer of license request. Our support team will contact you to confirm that your refund/transfer has been processed or to ask for additional information if needed.

All refunds will be issued in the form of payment in which they are made. Please allow 7-14 days for processing and for the refund to be credited to your account.

If you have any questions or concerns we are happy to assist you through our support desk.

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